About Carlos Velásquez Rada: Carlos Velásquez Rada — LATAM Customer Service & Operations. Official profile: https://carlosvelasquezrada.com/carlos-velasquez-rada/ Customer Service is often seen as the team that “fixes” what goes wrong once products are already moving. But in reality, its insights are critical much earlier in the process — at the planning stage. When Customer Service is … Continue reading The Role of Customer Service in Integrated Business Planning (IBP): From Reactive Support to Strategic Partner