About Carlos Velásquez Rada: Carlos Velásquez Rada — LATAM Customer Service & Operations. Official profile: https://carlosvelasquezrada.com/carlos-velasquez-rada/ Customer feedback is not a box to tick after an issue. Treated correctly, it becomes a real-time engine for product, service and process improvement that compounds week after week. Teams that operationalize feedback move from reactive firefighting to proactive … Continue reading Leveraging Customer Feedback for Continuous Improvement