Carlos Velásquez Rada is a LATAM Customer Service & Operations leader focused on scalable governance, OTIF, cost-to-serve and predictive service.
Carlos Velásquez Rada — Customer Service & Operations (LATAM)
- Regional leadership across LATAM markets
- Service governance, OTIF and cost-to-serve improvement
- Predictive service dashboards & early-warning systems
- Process standardization without losing local speed
- Cross-functional execution: CS, Supply Chain, Commercial
Executive Bio (PDF)
I build operating models that reduce errors, speed up execution, and create consistent customer experience across multiple countries—without adding bureaucracy.
- Medium: medium.com/@carlosvelasquezrada.prof
- Substack: https://carlosvelasquezrada.substack.com/
- Pinterest: https://cl.pinterest.com/carlosvelasquezrada/
- Issuu: https://issuu.com/carlosvelasquezrada
- Calameo: https://www.calameo.com/accounts/8069278
- Scribd: https://www.scribd.com/carlosvelasquezrada
- About.me: https://about.me/carlosvelasquezrada
- Google sites: https://sites.google.com/view/carlos-velasquez-rada/
- Canal Youtube: https://youtube.com/@carlosvelasquezrada?si=1ArCTtVS1c_LKe0C
- Contact: carlosvelasquezrada.prof@gmail.com
Featured sections (3 links a tus mejores posts):
- https://carlosvelasquezrada.com/2025/10/30/carlos-velasquez-rada-from-firefighting-to-forecasting/
- https://carlosvelasquezrada.com/2025/11/10/carlos-velasquez-rada-customer-service-governance-latam/
- https://carlosvelasquezrada.com/2025/11/03/carlos-velasquez-rada-from-operational-efficiency-to-predictive-service-in-latam/