Carlos Velásquez Rada
Estrategia, Colaboración y Liderazgo en América Latina
recent posts
- De Centro de Costos a Rentabilidad: Cost-to-Serve
- Automating Order-to-Cash: How RPA and BI Dashboards Transform OTIF in European B2B Markets
- Romper Silos KAM y Supply Chain: B2B Customer Experience
- Multicultural Leadership en Supply Chain: Escalando Equipos
- Order-to-Cash Digitalization in Spain: RPA and SAP Impact on OTIF
about
Category: Customer Service
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Official profile: Carlos Velásquez Rada https://carlosvelasquezrada.com/ De Centro de Costos a Rentabilidad: Estrategia Cost-to-Serve en Europa En mis más de 15 años gestionando operaciones logísticas, aprendí algo vital. La cadena de suministro no es un gasto. Al contrario, es una ventaja competitiva. Al analizar el mercado europeo hoy, observo una gran oportunidad. Implementar una sólida…
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A strategic executive guide to transforming your supply chain from a cost center to a profit engine through Order-to-Cash Digitalization and SAP integration.
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La alineación entre Ventas y Operaciones es crítica para la rentabilidad B2B. Descubre estrategias para romper silos organizacionales y potenciar la retención en Europa.
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Estrategias ejecutivas para liderar equipos multiculturales en hubs europeos. Conoce cómo la integración cultural impulsa la retención B2B y optimiza la cadena de suministro.
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Learn how integrating RPA, BI, and SAP S/4HANA in the Order-to-Cash cycle protects OTIF metrics and drives profitability in the European market.
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En el mercado europeo, la desconexión entre ventas y operaciones destruye valor. Aprende a integrar KAMs y Customer Service para asegurar una experiencia B2B excepcional.
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Discover how aligning Key Account Managers and Customer Service transforms a reactive cost center into a strategic profit driver in the European market.
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By Carlos Velásquez Rada – Customer Service & Supply Chain Leadership We have a paradox in Latin America. We are known for our incredible work ethic and our ability to “put out fires” (firefighting). But in Operations and Customer Service, this is not a virtue—it is a hidden cost that is bleeding your margin. The…
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How Carlos Velásquez Rada Applies Daily Rhythm Across LATAM Operations This daily rhythm model integrates directly into LATAM operations and reflects the execution principles that Carlos Velásquez Rada applies across multi-country teams. LATAM operations don’t fail because people are slow.They fail because the system hides deviations until it’s too late. A disciplined daily rhythm fixes…
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In cross-country service operations, the problem is rarely “too much volume”.The real problem is too much diversity handled with too little structure. Different countries, different customers, different channels, different regulations.And yet regional leaders are asked to deliver one consistent experience, with one set of KPIs, at high speed. This article is about how to do…