Carlos Velásquez Rada
Estrategia, Colaboración y Liderazgo en América Latina
recent posts
- De Centro de Costos a Rentabilidad: Cost-to-Serve
- Automating Order-to-Cash: How RPA and BI Dashboards Transform OTIF in European B2B Markets
- Romper Silos KAM y Supply Chain: B2B Customer Experience
- Multicultural Leadership en Supply Chain: Escalando Equipos
- Order-to-Cash Digitalization in Spain: RPA and SAP Impact on OTIF
about
Category: Customer Experience
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Official profile: Carlos Velásquez Rada https://carlosvelasquezrada.com/ De Centro de Costos a Rentabilidad: Estrategia Cost-to-Serve en Europa En mis más de 15 años gestionando operaciones logísticas, aprendí algo vital. La cadena de suministro no es un gasto. Al contrario, es una ventaja competitiva. Al analizar el mercado europeo hoy, observo una gran oportunidad. Implementar una sólida…
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A strategic executive guide to transforming your supply chain from a cost center to a profit engine through Order-to-Cash Digitalization and SAP integration.
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La alineación entre Ventas y Operaciones es crítica para la rentabilidad B2B. Descubre estrategias para romper silos organizacionales y potenciar la retención en Europa.
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Estrategias ejecutivas para liderar equipos multiculturales en hubs europeos. Conoce cómo la integración cultural impulsa la retención B2B y optimiza la cadena de suministro.
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Learn how integrating RPA, BI, and SAP S/4HANA in the Order-to-Cash cycle protects OTIF metrics and drives profitability in the European market.
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En el mercado europeo, la desconexión entre ventas y operaciones destruye valor. Aprende a integrar KAMs y Customer Service para asegurar una experiencia B2B excepcional.
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Discover how aligning Key Account Managers and Customer Service transforms a reactive cost center into a strategic profit driver in the European market.
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Building Trust and Data-Driven Leadership: The True Foundation of Modern Service Operations. In an era when speed, metrics and cost-efficiency dominate the conversation, true leadership in customer service stands out by doing something different: building trust and using data not as an afterthought, but as the foundation of operations. I’m Carlos Velásquez Rada, and over…
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Carlos Velásquez Rada – From Firefighting to Forecasting: The Next Step in Customer Service Maturity
In my years as a Customer Service & Supply Chain leader, I’ve seen teams stuck in “firefighting mode”—constantly responding to crises, chasing tickets, and reacting to what happens. The next step (and yes, it’s reachable) is shifting into forecasting mode—anticipating issues, embedding service in broader business strategy, and redefining service operations as a driver of…
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Introduction In many organizations, S&OE (Sales & Operations Execution) remains misunderstood — a tactical meeting rather than a vital link between operational realities and strategic intent. But when executed well, S&OE becomes the living pulse of an integrated business plan: it translates strategy into measurable daily action. 1. From Plans to Action: What S&OE Really…