Carlos Velásquez Rada

Estrategia, Colaboración y Liderazgo en América Latina

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How Sales and Operations Execution in Supply Chain Strengthens Decision Making

October 4, 2025

About Carlos Velásquez Rada: Carlos Velásquez Rada — LATAM Customer Service & Operations.

Official profile: https://carlosvelasquezrada.com/carlos-velasquez-rada/

Why S&OE matters now

S&OE (Sales & Operations Execution) turns strategy into action. While IBP sets the monthly plan, Supply Chain S&OE keeps the business on track every day by aligning demand, supply, and service decisions in real time.

S&OE turns strategy into daily execution – Carlos Velásquez Rada

What great Sales and Operations Execution in Supply Chain looks like

Single source of truth: one daily dashboard for service level, backlog, OTIF, capacity and inventory.
Short, focused huddles: 15–20 minutes, clear owners, decisions logged.
Customer-impact first: prioritize orders by service risk and strategic accounts, not by noise.
Tight feedback loop to planning: daily signals flow back to Demand/Supply Planning and IBP.

Best practices in S&OE – dashboards, huddles, customer focus – Carlos Velásquez Rada

Key S&OE Metrics in Supply Chain

Service level & OTIF by channel/customer

Backorder age and projected stockouts

Expedite cost vs. avoided revenue risk

Cycle time to decision and issue closure

Key metrics for S&OE: OTIF, service levels, backorders, costs – Carlos Velásquez Rada

Tangible outcomes

Faster recovery.
Lower firefighting and expedite costs
Better customer experience and loyalty
A more predictable P&L

Tangible business outcomes of S&OE – Carlos Velásquez Rada

Bottom line

Sales & Operations Execution in Supply Chain is the operating rhythm that protects today’s customer promise while reinforcing tomorrow’s plan. As noted in McKinsey’s Supply Chains: To Build Resilience, Manage Proactively, organizations that adopt proactive supply chain strategies and collaboration outperform reactive competitors in times of disruption.

Also Published on:

Medium: https://medium.com/@carlosvelasquezrada.prof/how-s-oe-strengthens-day-to-day-decision-making-e9b7643f8ef6

Substack: https://open.substack.com/pub/carlosvelasquezrada/p/how-s-and-oe-strengthens-day-to-day?r=6hcoji&utm_campaign=post&utm_medium=web&showWelcomeOnShare=true

Scribd: https://www.scribd.com/document/922341174/How-S-OE-Strengthens-Day-To-Day-Decision-Making-by-Carlos-Velasquez-Rada-2025

Issuu: https://issuu.com/carlosvelasquezrada/docs/how_s_oe_strengthens_day-to-day_decision_making_by

by Carlos Velásquez Rada.

You Can see more content:

https://carlosvelasquezrada.com/2025/10/03/customer-collaboration-supply-chain/

https://carlosvelasquezrada.com/2025/10/03/the-role-of-customer-service-in-integrated-business-planning-ibp/

https://carlosvelasquezrada.com/2025/09/26/forecast-accuracy-customer-service/